SERVICE DELIVERY POLICY

 1. Services will be delivered in accordance with the agreed service scope, operational parameters, and system capability.

2. Delivery timelines may vary due to:

· Third-party provider performance

· Scheduled or unscheduled system maintenance

· Network conditions

· External factors beyond the Company’s reasonable control

3. While the Company endeavours to ensure continuous and reliable service, no guarantee of uninterrupted availability is provided.

4. All support requests, complaints, and service inquiries must be directed to the Company’s designated support channels.