1. Refunds or replacements are eligible only for:

· Defective services

· Service unavailability

· Incorrect delivery of service

2. No refunds are provided due to change of mind or once the service has commenced or been utilized.

3. Refund requests must be submitted within seven (7) days of the incident or transaction date.

4. Approved refunds will be processedvia:

· The original payment method, or

· Any alternative method deemed appropriate by theCompany

5. This policy complies with the Consumer Protection Act 1999, and statutory consumer rights shall not be excluded.